Expiration Date: February 28, 2017
Hiring for this position is contingent upon award announcement with a projected start date of April 1st, 2017.
Department: Health Management Systems
Reports to: Director of Health Management Systems
Employment Category: Full-time; Regular
Founded in 1986, Great Plains Tribal Chairmen’s Health Board (GPTCHB) conducts health research, disease prevention, community outreach, recovery support, and technical assistance alongside the 17 tribes and one Indian Service Area in South Dakota, North Dakota, Nebraska and Iowa. GPTCHB also serves as an advocate to federal agencies, state and local partners, and academic institutions on behalf of its member tribes.
The IT specialist installs, modifies and makes repairs to personal computer hardware and software systems for the health management systems department. The specialist also provides technical advice and support to system users. The IT specialist reports to the Director of Health Management Systems.
Specific duties include, but are not limited to:
- Identify and procure the hardware and software needed to satisfy user requirements.
- Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Analyze and resolve problems associated with server hardware and applications software.
- Load appropriate software packages such as operating systems, networking components and office applications.
- Install and set up any special networking needs as required.
- Secure data stored on servers.
- Generate ad hoc programming reports as deemed necessary by project needs.
- Assist in the customization and adaptation of existing programs to meet users’ requirements.
- Provide telephone, in-person and online support to end-users.
- Coordinate activities with network services and information systems groups.
- Provide updates, status and completion information to director and/or users, via voice mail, e-mail or in-person communication.
- Connect users to networks and provide initial training in facilities and applications.
- Administer e-mail and anti-virus systems.
- Rotate daily back-up media.
- Lead the research and procurement of computer accessories and supplies.
- Forecast costs, equipment and personnel needs for projects and programs as required and related to MIS operations.
- Collaborate and work effectively with external stakeholders, consultants, agencies and vendors, etc. as required.
- Perform other duties as assigned by the director of health management systems.
- Effectively plan and organize workload and schedule time to meet the demands of the position.
- Work in a cooperative and professional manner with GPTCHB staff.
- Treat Great Plains tribes and collaborators with dignity and respect.
- Utilize effective verbal and written communication skills.
- Abide by the GPTCHB policies, procedures, and structure.
- Attend GPTCHB meetings, events, and other functions as required.
- Advance personal educational development by attending training sessions and seminars as appropriate.
- Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
- Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
- Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
- Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
- Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
- Maintain and ensure organizational privacy and confidentiality.
- Must be able to handle crisis and tolerate stress professionally.
- Must be self-directed and take proactive initiative to assist others.
- Possess the ability to resolve issues with other departments and coworkers without direct supervision.
- Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
- Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
- Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
- Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
- Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
- Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
- Embrace modes of appearance and attire that reflect a professional presence.
- Adhere to GPTCHB policies and procedures.
- Associate’s degree in computer science and/or related degree required; bachelor’s degree preferred.
- Knowledgeable of the following computer programs: WordPerfect, Excel or Lotus, Windows XP, Vista, 7, 8, and Server 2003 and 2008, Microsoft Office, Microsoft Exchange, Microsoft Mail, Windows Active Directory and Group Policies, Hyper-V, Cisco and HP switches, Sonic WALL firewalls, SPSS and VMware. Knowledgeable in maintaining and repairing IBM compatibles, HP LaserJet printers, and IBM laser printers.
- Experience with RPMS, EHR and Vista preferred.
- Experience that demonstrates self-direction and strong critical thinking skills in relation to project requirements.
- Capable of planning and organizing the complicated tasks of software and hardware repair and maintenance, and organizing an inventory system.
- Excellent verbal and written communication skills with the ability to be detail oriented.
- Experience that indicates the ability to interact effectively with leaders among American Indian communities, government agencies, scientific and academic communities, medical and health-related organizations, nongovernmental groups and the public at large is required.
Work Environment/Physical Demands
The characteristic demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to stand, walk, sit and use hands to finger, handle or feel. The employee is often required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: Local and moderate out-of-town travel is required.
Work hours: Standard hours are 8:00 a.m. to 5:00 p.m. with occasional nights and weekends required.
Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474.
Employment is contingent upon the outcome of all required criminal background checks.
To apply, please complete the online employment application found at www.gptchb.org.
For questions, please contact Beth Lee, Business Planning & Development Manager, at firstname.lastname@example.org.
To apply for this job please visit the following URL: http://gptchb.org/online-application/ →